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WordPress Website Support Plans

Website Support Team

At BSharp Tech we provide a number of flexible WordPress website care plans to enable you to focus on your business first and give you peace of mind that your website is up and running.

Add-on
SEO Care Package - $350 p/m
  • Keyword Position Tracking.

  • Organic Search Traffic Analysis. 

  • Technical SEO auditing and website tuning.

  • Competitor Keyword Gap Analysis.

  • On-page SEO content recommendations.

  • Monthly Report with 15 min monthly review meeting. 

All prices are in Australian Dollars (AUD) and include Australian Good’s and Services Tax (GST).

All plans include basic managed WordPress hosting. This includes 10,000 visits per month, SSL Certificate, 2GB storage and 20GB bandwidth per month. Larger hosting plans are available at additional cost.

We can migrate your existing WordPress site to our hosting environment for free, however, if your site is significantly outdated and/or experiencing stability issues there may be additional costs to stabilise your website for support.

Our Promise to You.

Long-Term Relationship

We want to help grow with you long-term and adapt as technology changes.

Premium Hosting

We host your Website on fast, secure and reliable cloud hosting.

No Lock-in Contracts

We strive to keep you as a customer through brilliant customer service, not lock-in or exclusivity contracts.

Quality

We use only the latest software and coding techniques, plugins and premium themes to ensure the highest quality web experience.

Transparency

We believe in clear communication. You'll receive regular updates that shows success.

Customer Satisfaction

We are are a customer centric organisation. We put the customer at the centre of everything we do.

Frequently Asked Questions

Please find below Frequently Asked questions. Please free to use our contact form also to submit further questions if you have any.

What is a support ticket?

Rather than trying to measure everything in either dollars or hours, we wanted to simplify the system and just refer to tickets. A ticket can include issues and faults, content changes/additions and queries. There may be additional tickets created to track other items on your plan such as performance tuning and SEO tuning, but these don’t count towards your ticket quota for the month. 

How much do I get for one ticket?

One request is equal to one ticket unless we believe the request in question will take considerable effort to perform. For example, a change to an existing page will be one ticket and use one ticket. However, if you request a change to two pages in one request, then this would consume two tickets. Likewise, if there is a support issue with the site, this would consume one ticket. Generally, most things are only one support ticket and we will let you know if it will consume more than one ticket and why. 

What are your Business Support Hours

We only respond to support issues between Monday to Friday, 9 am to 5 p Australian Eastern Daylight Time (AEDT) – excluding public holidays. However, there will be times when we will work outside of these hours in order to perform maintenance or changes on your site. For example, deploying updates that involve a disruption to services are generally done overnight whilst your website usage is low. 

Can I change my plan?

You can change your plan up or down to suit your needs. If you require more support in one month and less the next, you can change your contract up and down as you go up to a maximum of three changes per calendar year. If you change your plan mid-month, your existing plan will continue until that month expires and then the new plan will take effect. 

Do unused support tickets accumulate?

A certain amount of support tickets are only provided each month and do not roll over into the next month. If you find you are consistently not using all your support ticket quota, then you could consider lowering your plan. Remember though, that higher plans also include more tuning and pro-active maintenance and if you lower your plan you may stop receiving other maintenance activities.

What is substantial plugin support?

Most plugins provide minor functionality to a WordPress site, but some require substantial expertise and effort to support. There are also thousands of WordPress plugins in the marketplace and we may need to spend additional time understanding it if we have not encountered it previously. Examples include LearnDash, GEO Directory, and WooCommerce. We will identify these plugins during discovery and let you know upfront if we believe these require substantial plugin support. 

We acknowledge the Traditional Custodians of the land on which we work and live and recognise their continuing connection to land, sea and culture. We pay respect to Elders past, present, emerging and extend that respect to all Aboriginal and Torres Strait Islander people around the country.

Copyright 2023 BSharp Technology Pty Ltd | ABN: 94 627 016 317 | ACN: 627 016 317 | Terms & Conditions | Privacy Policy

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